Policy-Based Incident Triage
Classify and route incidents by severity, service tier, business impact, and ownership with deterministic escalation behavior.
Solutions / Team
IT Workflows for Faster Operations and Stronger Control
Unmeshed helps IT teams orchestrate incidents, access operations, lifecycle changes, and infrastructure workflows with explicit policies, operational controls, and clear runtime visibility.
Standardize IT operations with policy-driven automation instead of ad hoc scripts and manual handoffs.
Coordinate ITSM, IAM, observability, endpoint, and infrastructure actions in one orchestrated flow.
Keep each step traceable for operations, security, and audit with versioned workflow history.
Why Unmeshed Works Well for IT Operations
These platform capabilities help IT teams scale automation safely across incidents, identity operations, and change-heavy workflows.
Human-in-the-Loop for Critical Actions
Insert explicit approval checkpoints for high-risk operations such as privileged access, production changes, and emergency actions.
Parallel Fan-Out Across IT Systems
Execute independent downstream tasks concurrently across ITSM, IAM, CMDB, chat, and endpoint tooling to reduce end-to-end latency.
Custom Logic for Enterprise Environments
Apply JavaScript steps for data normalization, policy exceptions, and environment-specific routing without service rewrites.
Runtime Controls for Live Operations
Use pause, resume, retry, and controlled failure paths as first-class operations primitives during incidents and maintenance windows.
Audit-Ready Execution and Governance
Track who approved what, which path executed, and how outcomes were produced across workflow versions for compliance and review.
Access and Identity Workflow Controls
Orchestrate access request validation, approval chains, provisioning, and revocation with explicit policy checkpoints.
Reusable Blueprints Across Teams
Clone proven workflow patterns for incident, change, onboarding, and environment operations across business units.
Incident Intake, Classification, and Routing
Automate incident intake from alerts, tickets, and APIs so ownership, priority, and escalation paths are set immediately.
- Ingest incidents from monitoring, ITSM, and internal service hooks.
- Apply severity and blast-radius policy checks before assignment.
- Route by service ownership, on-call policy, and business criticality.
- Start response timers and dispatch role-based notifications.
Example Flow
Incident Intake, Classification, and Routing
Receive incident event
# step_1
Validate required incident context
# step_2
Classify severity and service impact
# step_3
Route to owning queue and on-call
# step_4
Start SLA timer and reminders
# step_5
Publish incident intake audit event
# step_6
Example Flow
Major Incident Coordination
Detect Sev-1 threshold
# step_1
Create major incident workflow
# step_2
Fan out diagnostics and mitigation tasks
# step_3
Run communication update cycle
# step_4
Approve closure summary
# step_5
Record post-incident artifacts
# step_6
Major Incident Coordination
Coordinate high-severity response with parallel technical tasks, communication workflows, and executive visibility checkpoints.
- Trigger major-incident mode from severity thresholds.
- Fan out diagnostics tasks to relevant technical owners.
- Coordinate status updates across chat, status page, and stakeholders.
- Require closure review before final customer communication.
Access Request and Privileged Approval Workflows
Standardize access operations with clear policy evaluation, approval routing, and provisioning controls for least-privilege enforcement.
- Validate requester identity, justification, and entitlement policy.
- Route single or multi-level approvals by access sensitivity.
- Provision access only after required approvals complete.
- Enforce time-bound access and automated revocation policies.
Example Flow
Access Request and Privileged Approval Workflows
Receive access request
# step_1
Evaluate entitlement policy
# step_2
Route manager and security approvals
# step_3
Provision target system access
# step_4
Schedule expiry or recertification
# step_5
Write access audit trail
# step_6
Example Flow
Joiner, Mover, Leaver IT Operations
Receive lifecycle event
# step_1
Map role and system policy set
# step_2
Fan out provisioning or revocation tasks
# step_3
Validate completion signals
# step_4
Escalate incomplete tasks
# step_5
Close lifecycle event with audit proof
# step_6
Joiner, Mover, Leaver IT Operations
Coordinate identity, endpoint, messaging, and application lifecycle steps across employee transitions without missing critical controls.
- Provision baseline accounts and device tasks for new joiners.
- Run role-change access updates for internal moves.
- Trigger immediate revocation and asset workflows for leavers.
- Track completion state across IAM, endpoint, and service systems.
Change Management and Release Guardrails
Automate change workflows with risk checks, approval gates, deployment orchestration, and rollback safeguards.
- Classify change risk and required approval level automatically.
- Sequence pre-deployment checks and environment readiness steps.
- Execute deployment tasks with controlled verification points.
- Trigger rollback paths when guardrail conditions fail.
Example Flow
Change Management and Release Guardrails
Receive change request
# step_1
Evaluate change risk profile
# step_2
Route CAB or owner approvals
# step_3
Run pre-deployment checks
# step_4
Deploy and verify outcomes
# step_5
Trigger rollback or close change
# step_6
Example Flow
Infrastructure Provisioning and Drift Response
Receive provisioning or drift event
# step_1
Validate target environment policy
# step_2
Execute provisioning or remediation tasks
# step_3
Verify compliance checkpoints
# step_4
Escalate unresolved deviations
# step_5
Publish governance evidence event
# step_6
Infrastructure Provisioning and Drift Response
Use orchestrated workflows for environment provisioning, compliance checks, and automated remediation when drift is detected.
- Provision environment resources from approved templates.
- Run post-provision checks across networking and access controls.
- Detect drift from expected baseline and trigger remediation paths.
- Notify owners and compliance teams with evidence attachments.
Service Request Fulfillment
Handle recurring IT service requests with automated validation, routing, execution, and completion confirmation.
- Classify request type and required downstream systems.
- Automate low-risk fulfillment steps end-to-end.
- Add human approvals only where policy requires.
- Close the request with completion details and requester notification.
Example Flow
Service Request Fulfillment
Receive service request
# step_1
Validate request payload and policy
# step_2
Route or auto-fulfill request
# step_3
Execute downstream fulfillment tasks
# step_4
Confirm completion with requester
# step_5
Log fulfillment outcome metrics
# step_6
Example Flow
Patch and Maintenance Window Operations
Start approved maintenance window
# step_1
Run pre-check validation
# step_2
Execute patch sequence
# step_3
Verify service and dependency health
# step_4
Escalate anomalies for approval
# step_5
Close window and report results
# step_6
Patch and Maintenance Window Operations
Orchestrate patch and maintenance activities with dependency-aware sequencing and real-time status checkpoints.
- Align maintenance jobs with approved windows and service calendars.
- Sequence pre-check, patch, restart, and verification steps.
- Pause execution for approvals on unexpected findings.
- Publish completion, exception, and recovery outcomes.
Example Workflow Blueprints
Use these as implementation templates for phased IT automation rollouts.
Incident Command Blueprint
- Incident signal intake and normalization
- Severity and ownership classification
- Parallel technical and comms task fan-out
- Escalation timers and checkpoint approvals
- Closure review and postmortem routing
Access Governance Blueprint
- Request validation and policy evaluation
- Manager/security approval chain
- Provisioning orchestration across target systems
- Expiry and recertification scheduling
- Audit event and compliance evidence publishing
Change Control Blueprint
- Change risk scoring
- Approval and CAB routing
- Pre-check and dependency validation
- Deployment with verification checkpoints
- Rollback path and completion reporting
Lifecycle Operations Blueprint
- Joiner/mover/leaver event ingestion
- Role-based provisioning/revocation fan-out
- Completion and exception handling
- Escalation for stalled tasks
- Consolidated lifecycle compliance trail
Architecture and Runtime Notes
- Use parallel branches for independent downstream IT actions to reduce workflow latency under operational load.
- Keep policy-heavy routing in decision steps so behavior changes do not require orchestration rewrites.
- Treat approvals and exception handling as explicit workflow states with timeout and escalation semantics.
- Publish milestone events to analytics and SIEM systems for end-to-end operations and security visibility.
- Use reusable sub-flow patterns for validation, notification, retries, and closure actions across teams.
Rollout Plan
- Start with one high-volume IT workflow that currently has measurable manual overhead.
- Define SLA, ownership, and escalation behavior for each state before implementation.
- Instrument success/failure metrics and route-level outcomes from day one.
- Roll out reusable templates for adjacent workflows after the first runbook is stable.
- Add policy governance and review cadences as automation scope expands.
Build IT Workflows with Unmeshed
Start with one operational workflow that repeatedly causes delays, then scale automation across incidents, access operations, change management, and infrastructure runbooks.