Policy-Based Incident Triage
Classify and route incidents by severity, on-call SLA, business impact, and ownership with deterministic escalation behavior so your on-call engineers stop guessing what to do next.
Solutions / Team
IT workflows that run without manual overhead.
Incident triage, access requests, change control, infrastructure provisioning and service fulfillment all running with policy-driven automation, observable execution, and clear audit history.
●Free tier, no credit card●Self-host or cloud●SOC-ready
Incident alert fired
Access requested
Change submitted
Classified & routed
Approved or escalated
Systems updated
1 hr
To go live with your first IT workflow
200+
IT systems you can connect
0
Manual handoff steps needed
Trusted by IT and infrastructure teams at leading organisations
Fewer fires. Faster resolution. Better control.
Pick the IT process that generates the most manual work right now. Build it once on Unmeshed and every step runs with the right approvals, the right notifications, and a complete record of what happened.
Incident Intake, Classification, and Routing
When alerts fire at 2am, you need triage to happen automatically. Unmeshed ingests incidents from monitoring, ITSM, and alerting tools, classifies them by severity and business impact, and routes them to the right owner with escalation paths already defined.
- Ingest incidents from monitoring, ITSM, and lateral service tools.
- Apply severity and blast-radius policy checks before assignment.
- Route by on-call ownership, on-call policy, and business criticality.
- Start response timers and dispatch rule-based notifications.
Incident Intake, Classification, and Routing
Receive monitoring event
# step_1
Validate and enrich incident context
# step_2
Classify severity and service impact
# step_3
Route to on-call queue and set SLA
# step_4
Start SLA timer and send notifications
# step_5
Publish incident intake audit event
# step_6
Why Unmeshed Works Well for IT Operations
Less firefighting. More control.
These platform capabilities help IT teams scale IT operations automation safely across incidents, identity operations, and change management workflows.
Human-in-the-Loop for Critical Actions
Insert approval checkpoints for high-risk IT operations like privileged access, production changes, and emergency actions without breaking the automation flow around them.
Parallel Fan-Out Across IT Systems
Execute independent downstream tasks concurrently across ITSM, IAM, CMDB, and endpoint systems to reduce end-to-end latency in access and incident response.
Custom Logic for Enterprise Environments
Apply JavaScript steps for data normalization, policy exceptions, and environment-specific routing without missing critical controls or rewriting your whole workflow.
Runtime Controls for Live Operations
Use pause, resume, and controlled failure paths as first-class operational capabilities so priorities during incidents and maintenance windows are handled without manual intervention.
Audit-Ready Execution and Governance
Track who approved what, which path was executed, and how outcomes were produced across every workflow run so evidence for compliance and SLAs is always ready.
Access and Identity Workflow Controls
Orchestrate access request validation, approval chains, provisioning, and automated revocation with explicit audit checkpoints at every step so nothing gets provisioned without the right evidence.
Reusable Blueprints Across Teams
Clone proven workflow patterns for incident, change, onboarding, and renewal operations across business units so your IT standards actually get adopted rather than just documented.
Many more capabilities for IT teams
Explore the full platform to see everything Unmeshed can automate for your IT operations.
AI Cost Efficiency
AI in your IT workflows. Controlled from the start.
When Unmeshed runs an AI step in your incident triage, access classification, or change risk assessment, it uses exactly the token budget you configure. Every execution respects those settings.
Uncontrolled AI Execution
AI runs on every IT event. No limits, no visibility.
- Incident classification calls the model even for clear, low-severity alerts
- No token budget per triage or risk assessment step
- AI spend grows with alert volume, not with actual value
- You find out at the end of the month, not during the incident
Uncontrolled
With Unmeshed
AI only where policy can't decide.
- Token limit configured per AI step in the workflow
- Every execution respects those settings
- Routing, severity classification, and access checks use deterministic rules first
- AI runs inside your workflow, not around it
Governed Execution
Token Limits Per Step
Set a budget on every AI step.
Configure max tokens on incident classification, change risk, and anomaly detection steps. Executions enforce the limit every time.
ai_step( model: "gpt-4o", max_tokens: 512, prompt: classify_incident_prompt )
Executions Respect Settings
What you configure is what runs.
Every workflow run picks up your token configuration. No step runs outside the bounds you set regardless of how many incidents or requests come in.
classify_incident380 / 512
assess_change_risk380 / 1,024
summarize_postmortem2,048 / 2,048
AI Inside The Workflow
Use AI where rules can't decide. Not everywhere.
Severity routing, entitlement checks, and SLA assignment run deterministically. AI handles the ambiguous steps that genuinely need it.
check_entitlement_policydeterministic
classify_incidentAI step
route_by_severity_sladeterministic
assess_change_riskAI step
Your most common IT workflows are already built.
Use these reference blueprints to kickstart IT workflow automation. Start with the one generating the most manual overhead right now.
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FinanceSmart Expense Approval
Approve routine expenses instantly with rules, use Claude only to read messy submissions, and send the rest to a human.
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DevOpsWebsite & API Uptime Monitor
Check that a site or API is up on a schedule, and get a Slack alert the moment it goes down, slows, or comes back.
+1+3+2
EngineeringImport Data from PostgreSQL into Google Sheets
Pull rows from a PostgreSQL table and drop them straight into a Google Sheet on a schedule.
+1+3+2
MarketingSaaS Trial Onboarding
Five emails over fourteen days, with an upgrade check before every send.
Why Unmeshed for IT
Built for the operational complexity IT teams actually deal with.
Built by the team behind Netflix Conductor and rebuilt for modern IT operations where incidents, access, change, and compliance all need reliable, auditable automation that doesn't create more work than it saves.
Live in under an hour
Connect your ITSM, identity, and monitoring tools and go live with a workflow in about 60 minutes without a full implementation project.
Works with the tools you already run
ServiceNow, PagerDuty, Okta, Jira, Datadog, Splunk and 200 more native integrations across your IT stack.
One platform for every IT workflow type
Incidents, access, change, JML, patching, service requests all running from one platform with shared visibility and consistent governance.
Policy updates without workflow rewrites
Keep routing and classification logic in decision steps so you can update escalation rules or approval thresholds without touching the underlying flow.
Audit trail on every run
Every approval, escalation, and system action gets recorded with a timestamp and owner. Your compliance and security teams always have what they need.
SLA timers and escalations built in
Set response windows on any step and if no one acts in time, the next person in the chain gets notified automatically without anyone watching.
Integrations
Connected to every layer of your IT stack.
Standardize IT operations with policy-driven workflows so every action is complete and manual runbooks become a thing of the past.
ITSM
ServiceNow, Jira Service Management, Freshservice, Zendesk
Identity and Access
Okta, Azure AD, Google Workspace, CyberArk, SailPoint
Monitoring and Alerting
PagerDuty, Datadog, Splunk, Grafana, New Relic
Infrastructure
AWS, Azure, GCP, Terraform, Ansible, Puppet
Communication
Slack, MS Teams, Email, Twilio, StatusPage
Slack
MS Teams
Jira
PagerDuty
GitHub
AWS Lambda
Azure KV
BigQuery
DynamoDB
Redis
MongoDB
Twilio
Outlook
Gmail
Google Chat
SendGrid
GraphQL
Notion
Airtable
+100
moreNew integrations shipped every week
From the Blog
IT automation and operations control, in practice.
Start with the IT process causing the most pain.
Pick one workflow that generates the most manual work right now. Build it on Unmeshed, go live in under an hour, then roll the pattern out across your IT operations.